An Honest Inspection Instead of a $13,000 Duct Replacement
Another company told this homeowner her entire duct system needed to be replaced, at a cost of $13,000, without ever mentioning her attic insulation. Here's how Ricky and Darius inspected the same system, found the ducts were fine, and addressed the real issue instead.
They quoted me $13,000 to repair my ducts because they were over 20 years old and had over time deteriorated. The company claimed I needed a whole new duct system. They didn't mention the insulation. Air Duct LV showed me pictures to explain the need for additional insulation. I found him and his team to be very authentic. He said my ducts did not need to be replaced. Only in very rare situations would someone need to have the entire duct system replaced.
Before contacting Air Duct LV, a North Las Vegas homeowner had another company inspect her HVAC system and ductwork. That company said her AC needed a $500 repair it turned out not to need, and claimed her entire duct system had to be replaced because the home was over 20 years old, at a quoted cost of $13,000. The insulation was never mentioned. Wanting a second opinion, she called Air Duct LV. Ricky and Darius came out, checked everything, and walked her through what they actually found, using photos to explain the real issue: the attic insulation needed attention, not the ducts. She was told plainly that full duct replacement is only necessary in rare cases, and hers wasn't one of them.
The Problem
A $13,000 Quote for a Repair Client Didn't Need
A homeowner in North Las Vegas called in another company to look at her HVAC system and air ducts. That company told her the AC needed a $500 repair, which turned out not to be necessary, and then went further: because her home was over 20 years old, they said, the entire duct system had deteriorated and would need to be fully replaced, at a cost of $13,000. A finance representative was present during the estimate. The insulation in her attic, which was actually the source of her comfort problems, was never brought up. She decided to get a second opinion before committing to that kind of expense.
The Process
How Air Duct LV Team Handled the Job
01
Full inspection, no assumptions
Ricky and Darius checked the ductwork, the HVAC system, and the attic in person rather than estimating condition based on the home's age. The lead technician explained what he found in plain terms, with enough detail for the homeowner to make an informed decision.
02
Photos instead of assumptions
Rather than asking her to take the assessment on faith, the team took photos to show the actual condition of the ducts and the attic, and to explain exactly why insulation, not duct replacement, was the real issue.
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03
An honest call: no duct replacement needed
The team confirmed the ducts did not need to be replaced, explaining that full duct system replacement is only necessary in rare situations, and recommended attic insulation instead of the $13,000 job she'd been quoted elsewhere.
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04
Insulation installed, home cleaned up after
Ricky and Darius installed the new attic insulation, staying respectful of the property throughout and cleaning up completely before they left.
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Final Outcome
What the Finished Job Looked Like
Before the Visit
• Quoted $500 for an AC repair that wasn't needed
• Quoted $13,000 for a full duct replacement based on the home's age alone
• Attic insulation never mentioned as a factor
• AC running constantly at 67 to 69 degrees with the fan on
After Air Duct LV
• Ducts inspected and confirmed in good condition
• New attic insulation installed to address the real issue
• Photos provided to document the actual findings
• Home comfortable at 72 degrees and climbing
• Expected savings on a bill that had risen $50 a month
By the time Ricky and Darius finished, the homeowner had documented proof that her ducts were sound, new attic insulation addressing the actual source of her comfort problems, and a clear answer to a $13,000 question she never should have been asked. She specifically noted feeling comfortable at 72 degrees, up from running the AC at 67 to 69 degrees with the fan on constantly before the visit. With her electric bill having gone up at least $50 a month, she expects to recoup the cost of the insulation through the savings on that bill alone.
Get Started Today
Been Quoted for a Full Duct Replacement?
Age alone doesn't mean your ducts need to be replaced. Full replacement is only necessary in rare cases. Before you spend thousands, our IICRC-certified specialists will inspect your system in person and show you exactly what we find, that get overlooked when duct replacement is the only thing being sold.
Phone
(702) 670-1532Address
1728 Double Arch Ct, Las Vegas, NV 89128
Hours
Sun to Fri, 8:30 AM to 5 PM | 24/7 Emergency
Certifications
IICRC Certified | BBB A+ | Licensed & Insured
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